Vinted Members Voice Anger About Sizing Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has revised its measurement guidelines for female and kids' apparel but did not contact all users about the change.
Digital Channels Response
Numerous buyers and vendors are posting online stating that platform listings now display a different size category compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with other platforms.
They have suggested members to check their listings and manually change the size when needed, which has left users frustrated.
Sizing System Changes
Before the change, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
Member Stories
One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
Another shopper, from Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she stated.
Platform Context
The app has more than 100 million users, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This represents another occasion when a surprising modification on the platform has faced criticism: previously, Vinted reversed a change concerning shipment methods following member complaints.
